Episode 52

Payroll Projects & Transformation with Jeanette Hibbert #52

Nick Day is joined on The Payroll Podcast sofa by Jeanette Hibbert, Head of Customer Payroll at Legal & General!

Jeanette has significant board-level expertise in the global payroll arena and also possesses the coveted MSc in Payroll. Ranging from strategic leadership, to operating model and process/technology reviews to implementing change and improving compliance!

Jeanette is currently Head of Customer Payroll at Legal & General where she is currently responsible for managing one of the largest pension payrolls in the country as well as one of the largest payroll transformations the UK has ever seen! Jeanette is also a Reward 300 Hall of Famer and quite the accomplished artist too!

In this “Payroll Projects & Transformation" episode with Jeanette Hibbert, on The Payroll Podcast, we also explore:

  1. In the white paper you wrote for us you focused on the very early stages of a transformation – can you explain why?
  2. You are currently working on a project of a significant scale, probably one of the largest ever done in payroll, what do you think the challenges of scale like this bring?
  3. What do you think the significant differences between pension payroll and employee payrolls and projects are?
  4. How far are you along with project deliverables and what have you learned?
  5. How does this project aid your business strategies?
  6. What is your favourite type of project – systems implementation, lean management, process improvement or something else?
  7. As someone who possesses the MSc in Payroll as well as other qualifications concerning project management, for others listening to this, how have these extracurricular qualifications helped you progress your payroll career?
  8. What advice would you give to someone who is keen to develop their hands-on payroll management skills into a more project or transformation focused capacity?
  9. As someone who has managed large, varied teams, if someone asked you for one piece of advice to help them become a competent manager, what would it be?
  10. What does Payroll mean to you and what persuaded you to follow a career in payroll?

Links highlighted in this “Payroll Projects & Transformation” episode are included below:

Of course, if you are Payroll Leader listening to this podcast and you have a payroll-related vacancy that you would love some specialist payroll recruitment support with – please also get in touch with me!  I would love to help show you what a great Payroll recruitment experience feels like!  You can reach out to me directly at nick@jgarecruitment.com or give me a call – 01727800377

www.jgarecruitment.com

Thanks for listening folks – I look forward to bringing you the next episode of the Payroll Podcast real soon!

About the Podcast

Show artwork for The Payroll Podcast
The Payroll Podcast
🚀 Elevate your payroll game with The Payroll Podcast! 🎧

About your host

Profile picture for Nick Day

Nick Day

Nick Day is a globally recognised thought leader in the payroll and HR industry, with over 20 years of experience as the founder and CEO of JGA Recruitment.

As an ILM 7 qualified Executive Coach and Mentor, Nick has dedicated his career to guiding CHROs, entrepreneurs, and payroll industry leaders worldwide.
Nick received the PAYO Global Vision Award in 2024 and was also voted one of Thinkers360’s "Top Voices EMEA" the same year.

In 2023, Thinkers360 ranked Nick as the #1 Global "Thought Leader in Payroll” and #9 Global "Thought Leader in HR.” That same year, he received the Recruitment Leaders Leader Award (RDLC) and the Personality of the Year title at the Reward Strategy Leadership Awards.

Nick's deep knowledge of the payroll industry and his coaching expertise make him a sought-after speaker and mentor for payroll and HR leaders. His presentations are known for their interactive elements, real-world applications, and actionable takeaways, ensuring attendees leave with a clear path to enhance their leadership capabilities.

Nick Day has a rich history of delivering impactful presentations, keynote speeches and workshops at various industry conferences and events. His engaging speaking style and practical insights have earned him recognition as a leading voice in payroll leadership.