Episode 78

The Rise of The Payroll Customer Success Manager with Darren Richards #78

Nick Day is joined on The Payroll Podcast by Darren Richards, Senior Customer Success Manager at StaffCircle, an expert in customer success to tell us all more about how and why this payroll pathway has become so popular.

Darren possesses over 12 years experience in customer success, so he has seen the rise of the 'Customer Success Manager' evolve in front of him – so today we are going to find out more about this new payroll “buzz word”.

As an agent of change himself, Darren is 100% focused on proactively seeking and implementing continuous improvement plans that enable successful client relationships to blossom and grow so I am delighted to be able to welcome Darren to the show so we can all find out more about this new and exciting payroll pathway!

In this "The Rise Of The Payroll Customer Success Manager" episode with Darren Richards on The Payroll Podcast, we also explore:

  1. What exactly is Customer Success?
  2. How has the role has evolved?
  3. Is Customer Success a proactive or Reactive discipline?
  4. Wy are customers now seeking more than 'just a solution'?
  5. How does Customer Success support Payroll
  6. Why is Customer support essential within HCM?
  7. There seems to be a real buzz around Customer Success at the moment - but why?
  8. Why is Customer Success a new payroll career pathway?
  9. What will Payroll Customer Success could look like in the future?

Links highlighted in this “The Rise Of The Payroll Customer Success Manager” episode are included below:

Of course, if you are a Payroll Leader listening to this podcast and you have a Payroll-related vacancy that you would love some specialist payroll recruitment support with – please also get in touch with me!  I would love to help show you what a great payroll recruitment experience feels like!  You can reach out to me directly at nick@jgarecruitment.com or give me a call – 01727800377

www.jgarecruitment.com

Thanks for listening, folks – I look forward to bringing you the next episode of the Payroll Podcast real soon!

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About your host

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Nick Day

Nick Day is a globally recognised thought leader in the payroll and HR industry, with over 20 years of experience as the founder and CEO of JGA Recruitment.

As an ILM 7 qualified Executive Coach and Mentor, Nick has dedicated his career to guiding CHROs, entrepreneurs, and payroll industry leaders worldwide.
Nick received the PAYO Global Vision Award in 2024 and was also voted one of Thinkers360’s "Top Voices EMEA" the same year.

In 2023, Thinkers360 ranked Nick as the #1 Global "Thought Leader in Payroll” and #9 Global "Thought Leader in HR.” That same year, he received the Recruitment Leaders Leader Award (RDLC) and the Personality of the Year title at the Reward Strategy Leadership Awards.

Nick's deep knowledge of the payroll industry and his coaching expertise make him a sought-after speaker and mentor for payroll and HR leaders. His presentations are known for their interactive elements, real-world applications, and actionable takeaways, ensuring attendees leave with a clear path to enhance their leadership capabilities.

Nick Day has a rich history of delivering impactful presentations, keynote speeches and workshops at various industry conferences and events. His engaging speaking style and practical insights have earned him recognition as a leading voice in payroll leadership.